When staging an event for a client, knowing how to look after the client is the difference between them have a satisfying experience and a fantastic one and becoming repeat users of your business. You may be the best at what you do but if you don’t know great customer service then your business will struggle.
The first impression is really important and you only get one opportunity so make sure you get the right one. A client may approach your company through email, social media, phone or face to face so make sure you adopt consistent approach across all media. Make sure the company’s vision and brand shine through in every interaction. Imagine every first meeting as someone who potentially will leave you a positive review.
Everyone in an event must feel valued and given full attention. Extra attention should be given to VIPs, speakers, media or artists and a good idea would be to personally greet them at the door, supplying them with whatever they need and escorting them to the right location. For a Motivational Speaker UK for your next event, visit a site like Adventureman, a top Motivational Speaker UK. It’s a tough job making sure everyone is OK but this is what great hospitality is all about. If there is a problem, identify it and fix it as soon as possible.
Contact between you and your customers may begin months before the actual event and so you have a chance to grow a good relationship working together. Make sure each step is a positive one and stay in regular contact with updates on your progress. Anticipate questions in advance and precede these by providing all event details that are relevant to relieve the stress that clients may experience when organizing corporate events.
