Good communication should begin as soon as a patient makes the first contact with a service. When doctors explain things clearly and early, patients feel more prepared and less worried. This is especially important for people who are waiting for tests or a diagnosis, as they often have many questions and concerns.
Personalised Information
Patients need simple and honest details about their care, including when appointments are likely to happen and what each stage involves. Doctors should welcome questions so people understand how their decisions may affect their treatment.
It’s also important to recognise different needs. Some patients may need information in everyday language, some may need translated material and others may need longer appointments or help with things like call buttons, like the examples seen at www.dinggly.com/us/products/wireless-call-buttons, during hospital visits.
Clear and Easy Language
Doctors should avoid complex terms and explain any medical words that are necessary. Written and spoken information should be easy to understand for everybody, and patients should also be asked whether the information they receive feels clear to them, which will help services improve over time.
Helping Patients Make Decisions
People make better choices about their care when they fully understand their options and the possible benefits and risks. Tools that support shared decision-making can help patients feel more involved in their care.
Patients should also know exactly who to contact if they have questions between appointments, whether that is a helpline, a named staff member or another service. If appointments change, doctors should explain why and give new information as soon as possible.